Terms of Use

1. About these terms

By using this website, requesting demo access or using a FitterFlow account, you agree to follow these terms and any additional commercial terms accepted by your organisation.

If you use FitterFlow for an organisation, you confirm that you are authorised to act for it.

2. Website and demo use

You may use the website to evaluate FitterFlow, contact us and access authorised application environments. Demo data and credentials are provided only for evaluation.

• Do not attempt unauthorised access, security testing or disruption.
• Do not share restricted credentials or use demo data as production data.
• Do not upload unlawful, malicious or rights-infringing material.

3. Accounts and access control

Users are responsible for keeping credentials secure and for activity performed through their accounts. Agency administrators are responsible for assigning appropriate roles and removing access when it is no longer required.

We may suspend access where reasonably necessary to protect the service, users or data, or to investigate suspected misuse.

4. Customer and worker data

The customer controls the operational data it enters into FitterFlow and is responsible for having a lawful basis to process worker, client, signature, payment and other personal data.

Customers must ensure data is accurate, permissions are appropriate and instructions given to workers and supervisors are lawful.

5. Operational records and electronic signatures

FitterFlow supports digital timesheets, worker and supervisor signatures, approvals, invoices and PDF records. Customers decide whether these records satisfy their contractual, evidential, employment, tax and industry requirements.

The service does not replace professional legal, payroll, tax, employment or compliance advice.

6. AI-assisted features

Where enabled, AI features assist with drafting, extraction, search or suggestions. Outputs may be incomplete or inaccurate and must be reviewed by an authorised person before use.

Customers must not rely on AI output as an autonomous hiring, dismissal, pay, safety or legally significant decision.

7. Integrations and communications

Some features depend on third-party services or customer configuration, including Stripe, accounting providers, email, WhatsApp, push notifications, Cloudflare Turnstile and AI providers.

Availability, authorisation and processing by those services are also governed by their terms. Integrations are not represented as active unless configured for the relevant environment.

8. Plans, limits and billing

Features and usage limits may vary by plan, order form and implementation scope. Published prices exclude any taxes unless stated otherwise.

Paid subscriptions may be managed through Stripe or agreed commercial invoicing. Renewal, cancellation, refunds, support and service levels are governed by the applicable checkout terms or customer agreement.

9. Intellectual property

FitterFlow and its software, design, documentation and branding remain protected by applicable intellectual property law. These terms grant only the limited right to use the service as authorised.

Customers retain rights in their data and grant the permissions necessary to host, process, secure and provide the service.

10. Availability and changes

We may change, maintain or discontinue website and product features. We aim to communicate material production-service changes through the applicable customer relationship.

No website or online service can be guaranteed uninterrupted or error-free.

11. Liability

Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, FitterFlow is not responsible for indirect loss, lost profit, lost opportunity or decisions made from inaccurate customer data or unreviewed AI output.

Any production-service liability limits should be stated in the applicable commercial agreement.

12. Ending access

You may stop using the website or demo at any time. Account closure, export, deletion and post-termination obligations for production customers are governed by the applicable service agreement and legal retention requirements.

13. Governing terms

The governing law, courts, contracting legal entity and registered address must be stated in the commercial agreement accepted by the customer. If no separate agreement applies, contact us before relying on these website terms for a production purchase.

14. Changes to these terms

We may update these terms to reflect product, legal or operational changes. The effective date above identifies the current published version.